TAC (Technical Assistance Centers) Xchange Group

Join the Leading Peer Network – Now Accepting New Members!
Tap into a member-driven, insight-packed community built around your priorities.

TAC Strategy & Technology Enablement | Meetup #1 | 75-minutes Virtual

This group was established August 2025 and is open to new members!  Current OEMs participating include: Bridgestone | Ford  | Hyundai | Hyundai Canada | Kia | Toyota

Benchmark lessons from 2025, explore build vs. buy TAC software, and discuss TAC’s role in dealer diagnostics, scan tool integration, and Prior Approval decision-making.

• Recap of 2025 TAC initiatives—successes and lessons learned
• Peer discussion on build vs. buy TAC software solutions
• Role of TAC in dealer diagnostics and dealer scan tool/workstations
• OEM prior approval decision-making involvement

✅ Xchange Group Brochure Member Packages Download

What Makes These Groups Different?

• Approved participation to ensure open, relevant dialogue
• MAPconnected membership required
• 4 facilitated benchmarking sessions per year – virtual (Feb, May & August)  + in-person at Service & Warranty Lifecycle Summit Oct 19-21 Detroit
• Benchmark-driven agendas focused on peer comparison, not theory
• Give-and-take engagement model—all participants contribute
• MAPconnected facilitation to keep discussions structured, compliant and actionable

Current Xchange Groups forming:

• Financial Products & Insurance
• Parts Return & Quality Analysis
• Warranty Administration
• Recall, Customer Campaigns & Legal
• Purchasing & Supplier Cost Sharing
• TAC Technical Assistance Centers

Spots are limited – secure your membership today!