Video: Meet Sarah Huff Cummins’ Director Global Warranty Systems

What Does It Take to Elevate Warranty from a Cost Center to an Award-Winning Capability?

Cummins unpacks the turning points of its multi-year journey with Syncron—why they acted, how they executed, and the cultural moves that stuck.

🎥 Watch a snippet from our interview with Sarah Huff, Director of Global Warranty Systems at Cummins.

She shares how her team championed new processes, made bold changes, and completed a pilot in just 12 months—delivering promised savings and paying back the investment.

👉 Catch Sarah live at the 2025 Vehicle Service & Warranty Lifecycle Summit in Detroit.

📅 October 20–22, 2025
📍 Sheraton Detroit Novi

Leaders Across the Value Chain: Join the Conversation

Sarah Huff – Director, Global Warranty Systems | Cummins
Angela Johnson – Supplier Relations Analytics Principal | Plante Moran
Chrystelle LaChance – Former Director, Global Support | BRP
Marijo Prodanic – Director, Warranty Ops. & Tech. Assistance | Kia America
James Kiriazes – Director, Customer Quality Engineering | Bridgestone
Jossey Bertollini – Product Engineering Manager | Magna Seating Systems
Renee Stephens – Director, Data Analytics & Field Services | Workhorse
Paul Rogers – Director, Warranty & Compliance | Nissan
Jeff Ellis – Senior Group Manager, Dealer Tech Support | Hyundai
Max Muncey – Corporate Director | LaFontaine Automotive Group
Josh Cohen – Manager, Global Warranty Strategy & Operations | General Motors
Dan Dobbs – Warranty Strategy | Ford
Xin Liang – Warranty Manager | Kubota Canada
Joshua Shuck – Special Tools & Dealer Equipment Manager | General Motors
Rajib Bora – VP, Field Services | Freudenberg e-Power Systems
James Nardini – Warranty Operations National Manager | Kia USA
Steffen Zacharias – Director, Business Development and Sales | Robert Bosch

Hotel Group Rate Deadline

Have you booked your hotel group rate? Extra rooms have been added but are limited. Deadline: September 10 at 2pm ET. Book Here!

Upcoming Events

AI–Service & Warranty Lifecycle Management Think Tank (AI-SWLM)

📅 September 10 (2–3pm ET)

🔹 AI Early Warning Scout – Bridgestone Americas + Tavant
🔹 AI-Driven Digital Signature Solutions for 12V Battery Failures – Toyota North America + Upstream Security

✨ Every roadmap is available as a FREE Proof of Concept (POC) for OEMs ready to test and benefit immediately.
📍 Virtual

Highlighted Webinar: Driving Warranty Innovation with Truepic

Explore how top OEMs and TPAs are improving warranty claim speed, accuracy, and cost efficiency with secure, real-time virtual inspections.

Craig Stack, President & Co-founder of Truepic, will share how leading providers are streamlining claims review by replacing manual processes with verified photos and videos.

📅 October 9 (3–4pm ET)
📍 Digital Event

Annual Vehicle Service & Warranty Lifecycle Summit 2025

📅 October 20–22, 2025
📍 Sheraton Detroit Novi

Theme: Analytics, Data, and Service: Fuel for a Customer-First Connected World

🔸 Sponsored Dinner – October 20
🔸 Breakfast – October 22

Leadership Spotlight

TAC Leadership Group

On August 26, MAPconnected launched the TAC Leadership Exchange, a dedicated forum to connect OEMs operating Technical Assistance Centers.

Seven OEM execs joined the kickoff, tackling contact strategies, staffing models, and support scope in a fast-paced 60-minute session. Members will meet virtually 3–4 times a year and continue the conversation at the Vehicle Service & Warranty Lifecycle Summit, with more sessions ahead in 2026.

🔹 More Leadership Groups coming in 2026: Warranty Admin | Parts Return/Quality | Supplier Cost Sharing | Dealer Field Ops
🔹 Join 3–4 facilitated virtual & in-person meetups per year
🔹 Connect anytime via MyWarrantyNetwork Members Hub & Marketplace

Members Hub Update

🟩 New OEM Member 🟩
Hyundai Canada – National Manager, Aftersales and Sr. Manager, Quality Assurance and Technical Assistance
(They will also participate in the TAC Leadership Exchange.)