Customer Warranty Satisfaction: Efficient and Accurate Vehicle Repair

Our 1st Benchmark Round Robin 2024 offers an opportunity to understand relative performance  and hear best-in-class processes from your industry peers regarding:

1. Customer surveys
2. Inbound claims: Via online submissions and phone calls
   • Dealer tool simplifications
   • Contacts per claim, speed of claim resolution and speed of answer
3. Claim-handling: Speed and accuracy
   • Control for dealer over-repair and accuracy/following TSBs
     • Specialty teams: EV, powertrain and techline, etc.
4. Decisioning: Pre-approval and/or limits on certain repairs and automation
   • Contacts per claim, speed of claim resolution, QC for accuracy & thoroughness of decisioning
5. Goodwill
   • Empower dealer + limits
   • Empower field Aftersales + limits
   • Goodwill tool app or online submission

Following the event the group will additionally benefit from extended discussion opportunities setup as a private group hosted in the MAPconnected Members Network Forum.