Dealer Pain Points on Submitting Claims

We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators.  Throughout the presentation of the 4-subtopics below we will also open the discussion for participant feedback and questions to help you understand your relative performance.

Key topics to be covered:

1. Flat Rate Manual (Labor Time Guide) integration with DMS
2. OEM Scan tool claims requirements
3. Work Order (Repair Order) comments integration / capture
4. Claim Adjustment reconciliation