Parts Return & Quality Analysis Xchange Group

Join the Leading Peer Network – Now Accepting New Members!
Tap into a member-driven, insight-packed community built around your priorities.

Parts Return Strategy & Cost Optimization | Meetup #1 | 75-minutes Virtual

Benchmark how OEMs define return vs. scrap decisions, govern return models, and balance cost, insight value, and executive trade-offs to optimize return volume without sacrificing quality intelligence.

• Infrastructure: Insource vs outsource, staffing levels
• Part selection strategy. What parts are returned vs. scrapped, how many —and why
• Process KPIs and cost-to-insight benchmarks and ROI thresholds
• Centralized vs. Distributed return models
• Executive decision criteria and trade-offs

✅ Xchange Group Brochure Member Packages Download

What Makes These Groups Different?

• Approved participation to ensure open, relevant dialogue
• MAPconnected membership required
• 4 facilitated benchmarking sessions per year – virtual (Feb, May & August)  + in-person at Service & Warranty Lifecycle Summit Oct 19-21 Detroit
• Benchmark-driven agendas focused on peer comparison, not theory
• Give-and-take engagement model—all participants contribute
• MAPconnected facilitation to keep discussions structured, compliant and actionable

Current Xchange Groups forming:

• Financial Products & Insurance
• Parts Return & Quality Analysis
• Warranty Administration
• Recall, Customer Campaigns & Legal
• Purchasing & Supplier Cost Sharing
• TAC Technical Assistance Centers

Spots are limited – secure your membership today!