Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists

 NEXT MEETUP: AI-Service & Warranty Lifecycle Management Think Tank (AI-SWLM)

Join us on June 17th for the latest AI-SWLM Think Tank session, where we introduce our first AI Use Case Roadmap, proudly supported by Circuitry.ai.

We’ll present our first turn-key AI use case developed through collaborative industry insights at MAPconnected’s recent spring club study in Nashville where participants examined five AI-driven concepts, identified key success factors, anticipated early challenges, and established actionable steps to advance these ideas into operational Generative AI solutions—from ideation to Proof of Concept (PoC) projects.

This discussion will explore how Agentic AI is shaping the future of claims processing in dealer and technical contact centers, driving efficiency, reducing complexity, and refining customer interactions.

AGENDA:
AI-Driven Claims Optimization

• Deploy AI tools to automate inbound claims triage and decision-making across system and voice channels
• Minimize excessive claims by detecting anomalies and ensuring precise supplier recovery
  • Improve claim validation and combat false claims through AI-driven picture verification
• Reduce call volume by 20% and increase first-time pay rate by 15%
• Leverage historical data – including texts from audits, past claims, and technician notes—for advanced analysis
  • Identify potential emerging issues early with AI-powered insights
• Enhance NTF (No Trouble Found) and root cause analysis for greater accuracy

AI-Powered Guidance & Support

• Utilize AI to enhance response times, workforce management, and call quality, ensuring consistent claims outcomes
  • Improve SLAs—including time to answer, abandon rate, and response time—by 15%
  • Strengthen responsiveness during surges from recalls or campaigns
  • Support teams by capturing real-time issues and customer sentiment upon submission
• Elevate dealer support with intelligent conversational AI, enabling smarter, faster, and more efficient claims processing

Speakers:  Circuitry.ai | Ford Motor Company | Bridgestone Americas

Who Should Attend: Warranty Lifecycle Professionals, Claims Analysts, Service Managers, AI & Tech Professionals

Register Now

Location: Virtual (Webinar link provided upon registration)

Who’s ready to step up and engage with a Proof of Concept (POC)? The future of AI-driven warranty and service solutions starts now! Stay tuned for groundbreaking releases and virtual events for the remaining five (5) featured AI projects:

• Tavant Early Warning Scout
• @SD-IZE From Idea to Impact: AI in Warranty Claims Processing
• SAS Smarter Maintenance and Claims Management with Generative AI
• Circuitry.ai AI-Powered Claims Assistance For Technical & Dealer Contact Centers
• Upstream Security Building Digital Signature For 12V Battery Failures