Warranty Administration Xchange Group Meetup 2

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“How Much Automation Is Realistic And Where Should Manual Review Still Exist?”……
Click to read: Highlights Blog From The Groups’ 1st Meetup In February

April 16: Optimizing Warranty Claims: Efficiency, Accuracy and Fraud Prevention | Meetup #2 | 75-minutes Virtual

Join this peer group session to explore:

• Strategies to reduce manual claim assessments, with emphasis on claims paid using outside labor guides
• Improving efficiency in reviewing labor rate and parts mark-up increase requests, including potential AI applications
• Identifying and managing fraudulent or false claims
• Leveraging average cost per repair data and claim logic for better decision-making
• Benchmarking staffing models and SLAs

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What Makes These Groups Different?

• Approved participation to ensure open, relevant dialogue
• MAPconnected membership required
• 4 facilitated benchmarking sessions per year – virtual (Feb, May & August)  + in-person at Service & Warranty Lifecycle Summit Oct 19-21 Detroit
• Benchmark-driven agendas focused on peer comparison, not theory
• Give-and-take engagement model—all participants contribute
• MAPconnected facilitation to keep discussions structured, compliant and actionable

Current Xchange Groups forming:

• Financial Products & Insurance
• Parts Return & Quality Analysis
• Warranty Administration
• Recall, Customer Campaigns & Legal
• Purchasing & Supplier Cost Sharing
• TAC Technical Assistance Centers

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