Round Robin

Warranty Administration Xchange Group

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Managing The Impact Of New State Laws on Warranty Reimbursement Processes | Meetup #1 | 75-minutes Virtual

Explore how OEMs are adapting warranty claims processing to new state laws, from labor rate data access and “reasonable compensation” criteria to parts pricing updates and cross-functional governance.

What process challenges arise when paying claims, parts, and labor at retail rates?
Can claims continue to be processed automatically, or is manual intervention required?
What methods are used to access retail labor rates, including APIs from data providers?
By what criteria is a labor rate evaluated as “reasonable compensation”?
How have parts pricing and systems changed to comply with new laws?
What governance or change-management approaches are used to manage these updates across teams?
What strategies are being used to maintain payment consistency despite these changes?
In what ways has the labor rate approval process evolved, and what gaps remain?

✅ Xchange Group Brochure Member Packages Download

What Makes These Groups Different?

Approved participation to ensure open, relevant dialogue
MAPconnected membership required
4 facilitated benchmarking sessions per year – virtual (Feb, May & August) + in-person at Service & Warranty Lifecycle Summit Oct 19-21 Detroit
Benchmark-driven agendas focused on peer comparison, not theory
Give-and-take engagement model—all participants contribute
MAPconnected facilitation to keep discussions structured, compliant and actionable