Recalls are a lagging indicator.
Every day, quality teams face new anomalies, new complaints, and new signals. The real question is:
Which issue becomes tomorrow’s recall if you don’t act today?
Arnon Shaffir, VP of Business Development at Upstream sits down for an interview at MAPconnnected’s Service & Warranty Lifecycle Summit and discusses why after-sales quality is becoming a data science and ML problem, not a reactive service function. And he unpacks what “shift left” really means in practice — and why most quality initiatives never make it to production.
Watch the video below, and keep an eye out for Part 2 dropping shortly!
Learn more about getting involved in MAPconnected your go-to resource for engaging with Warranty, Aftersales and Aftercare Services Professionals across the industry to connect, share insights, solve challenges, and together discover smarter ways to work.
