How Peers Are Managing Vehicle Buyback Risk: Two Upcoming Recall Xchange Group Sessions
Vehicle buybacks and recall decisions carry major financial, operational, and regulatory risk. Two upcoming MAPconnected Recall, Customer Campaigns & Legal Xchange Group sessions will explore how organizations evaluate buyback cases, manage accountability, and determine when a recall becomes necessary.
Xchange Groups Round 2: Continuing the Conversation
Round 2 of MAPconnected’s Xchange Groups continues the conversation across warranty, recall, financial products, TAC, parts analysis, and supplier cost sharing. These peer benchmarking sessions bring OEM leaders together to compare real-world approaches, share what’s working, and tackle challenges that are too often solved in isolation.
Turning Parts Returns Into Quality Intelligence: Key Takeaways from MAPconnected’s Parts & Quality Analysis Xchange Session
OEM leaders benchmarked how to get real value from returned parts—smarter selection, faster analysis, and stronger supplier accountability. The inaugural Parts & Quality Analysis Xchange session explored turning returns from a cost center into strategic quality intelligence.
Financial Products Programs: Structure Is Only the Starting Point
Financial product programs are already in place across many OEMs, but understanding whether they are delivering the right outcomes is the next challenge. In the upcoming Financial Products & Insurance Xchange Group, leaders from AGCO, Mitsubishi Logisnext, Gibson, Kia, Polaris, and Cummins will benchmark attach rates, profitability, and portfolio strategy to compare how performance aligns with program structure.
Why Technical Support Is Becoming an Operations Discipline
What makes a great tech line call feel effortless? At a recent MAPconnected TAC benchmarking roundtable, leaders from Ford, Hyundai, Kia, Toyota, and others examined how hybrid support models, integrated diagnostics, and stronger metrics are reshaping technical assistance centers across industries.
Vehicle Buybacks: The Preventable Problem No One Owns
OEM leaders found that many buybacks don’t stem from major failures but from breakdowns in execution. From repeat visits to misaligned accountability, the Recall Xchange Group explored how earlier intervention and better process design can prevent escalation.
The Hard Truth About Warranty Recovery: It’s Not the Math—It’s the Model
OEM leaders found that warranty recovery challenges aren’t driven by formulas—they’re driven by how responsibility is defined and enforced. The Purchasing & Supplier Cost Sharing Xchange Group benchmarked share rates, NTF, and supplier accountability to uncover where execution breaks down.
Financial Products & Insurance Xchange Group: Structure Drives Outcomes
OEM leaders benchmarked how program structure—risk ownership, obligor models, and governance—directly impacts customer experience, dealer trust, and profitability. The Financial Products & Insurance Xchange Group is now building a framework to compare models and identify what’s actually working.
As Supplier Cost Sharing Grows More Complex, OEM Leaders Are Zeroing In On Administrative Burden
Supplier cost sharing is one of the most powerful levers for controlling warranty and quality costs—but execution often breaks down in the details. MAPconnected’s Purchasing & Supplier Cost Sharing Xchange Group brings OEM leaders together to benchmark real-world approaches to governance, supplier burden, and cost-recovery performance.
Inside the First Warranty Administration Xchange Group: Benchmarking Claims, Compliance, and Operational Reality
Amidst all the technical discussions and planning, the overarching goal remains clear: enhance efficiency, reduce manual intervention, and adapt to evolving legal landscapes.