Where Warranty & Service Leaders Meetup

A peer-driven network for professionals responsible for Warranty, Aftersales, Aftercare, Technical Services, Customer Care, and Connected Service Lifecycle strategy. We help you connect, collaborate, benchmark, and together discover smarter ways to work.

Service & Warranty Lifecycle Summit 10/19-21/26

Analytics, Data, and Service: Fueling A Smarter Customer-First Connected World

Xchange Groups Forming!

Member Driven Agendas: 4x/year Virtual Meetups + Annual Summit

MyWarrantyNetwork Members Hub & Marketplace

Connect, Collaborate and Benchmark Though Nonstop Tools, Events & Marketplace Access

AI-Service Warranty Lifecycle Think Tank

Be A Catalyst: Bring An AI Use Case To Life With One Of Our Guided AI-SWLM Project Roadmaps

Stop Reinventing The Wheel

Skip the one-way knowledge model — tap into live collaboration, insights, and tools that respond to your challenges. MAPconnected’s powerful engagement capabilities drive our collective goals and mission to include

Enhancing Quality, Productivity & Efficiency

Reducing Costs & Simplifying Operations

Boosting Brand Loyalty & Stakeholder Satisfaction

Fueling Growth Through Shared Knowledge

MAPconnected’s Engagement Tools & Events

Year Round Activities

Content platform and engagement built by and for industry leaders fueled by peer-driven events

Trusted Peer Community

Member-powered forums for questions, best practices, messages and instant feedback

Facilitated Benchmarking

Actionable data and shared operational best practices curated and guided by our experts

24/7 Engagement

Real-time feedback through dynamic tools, live polls, and on-demand member interaction

Technology Knowledge

Stay updated on emerging tools, systems, and processes to stay informed and adaptable

Specialized Training

Access resources for skill development and continuous improvement

Leadership Summit & Spring Club Study

2 flagship events to expand insight, benchmark progress, and forge strategic relationships

Mentorship & Expert Guidance

Guidance from experienced professionals outside your organization

MyWarrantyNetwork Marketplace

Exclusive tools and thought leadership from our trusted sponsor network

Join Professionals From These Companies

"The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers."

Global Quality Engineering
General Motors

The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers.

General Motors

The TAC Xchange has been one of the most useful forums I’ve joined—candid discussions on diagnostics gaps, scan‑tool data, prior‑approval decisions, and verifying TAC guidance truly resolves concerns.

Hyundai

Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.

Volvo & Mack Trucks

Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!

Cummins

The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.

Bozard Ford Lincoln

This was my first warranty summit in my eight years in the field, and it was eye‑opening. I’d searched for something like this early in my career and never found anything comparable. Hearing speakers voice the same ideas, concerns, and roadblocks I’ve faced made me realize I’m not alone in these challenges. I’ll definitely be back for future summits and am excited to join the working groups.

Valmont Industries

Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!

Nissan

MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.

Bridgestone

Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!

One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.

Aclaró AI

I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.

AIAG

All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...

Cummings

One of the benefits of being a Gold Member is the steady trickle of information throughout the year.

BraunAbility

MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.

Sogefi

A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players.

Magna Seating

Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.

Magna Seating

MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.

Cummins

... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...

General Motors

Upcoming Events

Annual Summit

May 17 2026

SERVICE & WARRANTY LIFECYCLE SUMMIT 2026

Round Robin

April 14, 2026 3:00 pm

Financial Products Insurance Xchange Group

Round Robin

May 14, 2026 3:00 pm

TAC (Technical Assistance Centers) Xchange Group Meetup 2

Round Robin

April 16, 2026 3:00 pm

Warranty Administration Xchange Group Meetup 2

Round Robin

May 19, 2026 11:00 am

Parts Return & Quality Analysis Xchange Group Meetup 2

Webinar

April 23, 2026 11:00 am

Fix the Leak: Reducing Warranty Costs and Reclaiming Margin Across The Claims Lifecycle Stellantis/ServiceNow

Webinar

May 12, 2026 3:00 pm

From Warning Signs to Action: Warranty Early Warning Detection Toyota/Pegasystems

View All Events

Get Started Today!

Get advice, share insights, and find real solutions.

MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.

Bridgestone

MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.

Sogefi

Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!

This was my first warranty summit in my eight years in the field, and it was eye‑opening. I’d searched for something like this early in my career and never found anything comparable. Hearing speakers voice the same ideas, concerns, and roadblocks I’ve faced made me realize I’m not alone in these challenges. I’ll definitely be back for future summits and am excited to join the working groups.

Valmont Industries

Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.

Volvo & Mack Trucks

Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!

Cummins

MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.

Cummins

One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.

Aclaró AI

The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers.

General Motors

Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!

Nissan

... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...

General Motors

The TAC Xchange has been one of the most useful forums I’ve joined—candid discussions on diagnostics gaps, scan‑tool data, prior‑approval decisions, and verifying TAC guidance truly resolves concerns.

Hyundai

One of the benefits of being a Gold Member is the steady trickle of information throughout the year.

BraunAbility

Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.

Magna Seating

The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.

Bozard Ford Lincoln

A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players.

Magna Seating

I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.

AIAG

All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...

Cummings

"One of the benefits of being a Gold Member is the steady trickle of information throughout the year."

Aftersales Data Manager BraunAbility

Why Join MAPConnected?

Who are MAPconnected’s MyWarrantyNetwork Members?

The network spans OEMs, component and aftermarket manufacturers, retailers and dealer networks, and aftercase, aftersales and technology providers.

What makes us different?

Power Smarter Decisions Through Cross-Functional Insight & Collaboration

Tap into a high-impact network to connect across roles and industries, leverage shared data, and align strategies to boost performance.

Warranty Strategy & Ops

AI & Technology

Dealer & Tech Field Services

Service Operations & Parts

Supplier Quality Management

Telematics & Connected Tech

Recall & Customer Campaigns

Engineering

Finance & Data Analytics

Events That Deliver Results

Receive unrivaled industry perspectives and actionable warranty chain data through virtual and in-person round robins, webinars, polls, and studies — plus mentorship, training, and survey services via through the MyWarrantyNetwork Hub and Marketplace.

The premier event uniting 200+ industry peers to share practical insights and forward-looking strategies for optimizing the warranty lifecycle featuring real-world case studies in data integration, predictive analytics, and AI-driven solutions that streamline operations and elevate quality and stakeholder satisfaction.

MyWarrantyNetwork

Members Hub & Marketplace

Dive Into An Always-On Online Forum For Instant Success

Easily submit questions, share projects, and uncover solutions through polls, blogs, and discussion threads—streamlining collaboration and accelerating results.

"First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people. Good cross section of support for our warranty needs."

Sensata Technologies Quality Director & 4pp team!

All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...

Cummings

Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.

Volvo & Mack Trucks

Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!

Nissan

... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...

General Motors

Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!

Cummins

Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!

I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.

AIAG

This was my first warranty summit in my eight years in the field, and it was eye‑opening. I’d searched for something like this early in my career and never found anything comparable. Hearing speakers voice the same ideas, concerns, and roadblocks I’ve faced made me realize I’m not alone in these challenges. I’ll definitely be back for future summits and am excited to join the working groups.

Valmont Industries

The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers.

General Motors

One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.

Aclaró AI

MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.

Sogefi

The TAC Xchange has been one of the most useful forums I’ve joined—candid discussions on diagnostics gaps, scan‑tool data, prior‑approval decisions, and verifying TAC guidance truly resolves concerns.

Hyundai

A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players.

Magna Seating

MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.

Cummins

Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.

Magna Seating

The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.

Bozard Ford Lincoln

MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.

Bridgestone

One of the benefits of being a Gold Member is the steady trickle of information throughout the year.

BraunAbility

Connect. Contribute. Grow.

Learn More & Join Today!

Where Warranty & Service Leaders Meetup

A peer-driven network for professionals responsible for Warranty, Aftersales, Aftercare, Technical Services, Customer Care, and Connected Service Lifecycle strategy. We help you connect, collaborate, benchmark, and together discover smarter ways to work.

Service & Warranty Lifecycle Summit 10/19-21/26

Xchange Groups Forming!

MyWarrantyNetwork Members Hub & Marketplace

AI-Service Warranty Lifecycle Think Tank

Stop Reinventing The Wheel

Fueling Growth Through Shared Knowledge

MAPconnected’s Engagement Tools & Events

Year Round Activities

Trusted Peer Community

Facilitated Benchmarking

24/7 Engagement

Technology Knowledge

Specialized Training

Leadership Summit & Spring Club Study

Mentorship & Expert Guidance

MyWarrantyNetwork Marketplace

Join Professionals From These Companies

"The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers."

The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers.

MAPconnected is creating conversations that never existed before. In 25+ years supporting OEM tech lines, I’ve never seen an opportunity like this—bringing people together, sparking real discussions, and deepening industry understanding.

This is going to be something that we’re going to do for years to come.

I am thrilled to not only be attending the MAPconnected Summit for the first time but honored to be able to present to such an astute group of colleagues. I highly recommend this summit to anyone who wants to make connections, gain knowledge, and be inspired!

The TAC Xchange has been one of the most useful forums I’ve joined—candid discussions on diagnostics gaps, scan‑tool data, prior‑approval decisions, and verifying TAC guidance truly resolves concerns.

Thank you for hosting such a great event. I was able to meet many people where partnership opportunities for Amber exist and are just great folks. I hope to attend again next year.

The intimate setting of the Annual Summit, allowed for more meaningful interactions compared to larger trade shows. Click video.

Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.

There are many conferences to which I am invited each year. The MAPconnected Warranty Conference is the one I never want to miss. I always come back with new innovative ideas that I can implement.

The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers, suppliers, and dealerships.

Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!

The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.

Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!

MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.

MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers

This was an extremely informative event that I highly recommend to anyone in the Warranty, Aftercare and Fixed Operations sectors.

Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!

Thanks so much Pam!! We genuinely LOVED it, start to finish. We wanna go bigger next year… any thoughts on how can we do that? Just sharing the excitement and motivation. Great planning, operations, flawless execution...

One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.

First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people. Good cross section of support for our warranty needs.

I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.

One of the things the conference does really well - its a great collection of speakers and wonderful topics.

Great environment to share and learn from others in the industry – real problems – real solutions!

All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...

We sponsor this incredible event based on our commitment to help reduce warranty spend for the motor vehicle industry through educating the industry about our EV battery solutions. Click video.

I just wanted to take a minute to thank you for all the help and support leading into and during the conference. It was a fantastic event with lots of great insights, learnings, and industry connections.

One of the benefits of being a Gold Member is the steady trickle of information throughout the year.

MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.

A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players.

MAPconnected’s Service and Warranty Summit speakers' provide great best practices and forward looking insights to improve not only the efficiency and accuracy of adjudicating warranty claims but also identifying defects to improve vehicle safety.

Sponsoring MAPconnected each year is a no-brainer featuring a unique convergence of industry leaders, innovative practitioners, and cutting-edge technology vendors—all under one roof. It completely aligns with our commitment to the automotive industry.

Really enjoyed the conference and the way the tables/booths are set out in the breezeway and not stuck in a separate room, it felt very natural for people to come and walk up to us.

MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.

... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...

Upcoming Events

SERVICE & WARRANTY LIFECYCLE SUMMIT 2026

Financial Products Insurance Xchange Group

TAC (Technical Assistance Centers) Xchange Group Meetup 2

Warranty Administration Xchange Group Meetup 2

Parts Return & Quality Analysis Xchange Group Meetup 2

Fix the Leak: Reducing Warranty Costs and Reclaiming Margin Across The Claims Lifecycle Stellantis/ServiceNow

From Warning Signs to Action: Warranty Early Warning Detection Toyota/Pegasystems

Get Started Today!

I am thrilled to not only be attending the MAPconnected Summit for the first time but honored to be able to present to such an astute group of colleagues. I highly recommend this summit to anyone who wants to make connections, gain knowledge, and be inspired!

Thank you for hosting such a great event. I was able to meet many people where partnership opportunities for Amber exist and are just great folks. I hope to attend again next year.

MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.

MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.

Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!

MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers

MAPconnected’s Service and Warranty Summit speakers' provide great best practices and forward looking insights to improve not only the efficiency and accuracy of adjudicating warranty claims but also identifying defects to improve vehicle safety.

This is going to be something that we’re going to do for years to come.

Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.

MAPconnected is creating conversations that never existed before. In 25+ years supporting OEM tech lines, I’ve never seen an opportunity like this—bringing people together, sparking real discussions, and deepening industry understanding.

The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers, suppliers, and dealerships.

Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!

Sponsoring MAPconnected each year is a no-brainer featuring a unique convergence of industry leaders, innovative practitioners, and cutting-edge technology vendors—all under one roof. It completely aligns with our commitment to the automotive industry.

MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.

This was an extremely informative event that I highly recommend to anyone in the Warranty, Aftercare and Fixed Operations sectors.

One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.

Great environment to share and learn from others in the industry – real problems – real solutions!

A peer-driven network for professionals responsible for Warranty, Aftersales, Aftercare, Technical Services, Customer Care, and Connected Service Lifecycle strategy. We help you connect, collaborate, benchmark, and together discover smarter ways to work.