From Claims Leakage to Continuous Intelligence: What’s Next in AI-SWLM
Explore how OEMs are applying AI across the warranty lifecycle to reduce claims leakage, improve quality, and move toward continuous intelligence. Join upcoming AI-SWLM Think Tank sessions featuring Stellantis, ServiceNow, and Upstream.
How Peers Are Managing Vehicle Buyback Risk: Two Upcoming Recall Xchange Group Sessions
Vehicle buybacks and recall decisions carry major financial, operational, and regulatory risk. Two upcoming MAPconnected Recall, Customer Campaigns & Legal Xchange Group sessions will explore how organizations evaluate buyback cases, manage accountability, and determine when a recall becomes necessary.
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April 8, 2026 Newsletter: Explore how AI is improving warranty claims accuracy, reducing cost leakage, and enabling more consistent, data-driven decision-making across the claims lifecycle.
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March 11, 2026 Newsletter: AI, Metrics, and Dealer Insights You Need to Know
Xchange Groups Round 2: Continuing the Conversation
Round 2 of MAPconnected’s Xchange Groups continues the conversation across warranty, recall, financial products, TAC, parts analysis, and supplier cost sharing. These peer benchmarking sessions bring OEM leaders together to compare real-world approaches, share what’s working, and tackle challenges that are too often solved in isolation.
Turning Parts Returns Into Quality Intelligence: Key Takeaways from MAPconnected’s Parts & Quality Analysis Xchange Session
OEM leaders benchmarked how to get real value from returned parts—smarter selection, faster analysis, and stronger supplier accountability. The inaugural Parts & Quality Analysis Xchange session explored turning returns from a cost center into strategic quality intelligence.
Financial Products Programs: Structure Is Only the Starting Point
Financial product programs are already in place across many OEMs, but understanding whether they are delivering the right outcomes is the next challenge. In the upcoming Financial Products & Insurance Xchange Group, leaders from AGCO, Mitsubishi Logisnext, Gibson, Kia, Polaris, and Cummins will benchmark attach rates, profitability, and portfolio strategy to compare how performance aligns with program structure.
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March 4, 2026 Newsletter: Recall & TAC Insights + Dealer Warranty Study Preview
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April 8, 2026 Newsletter: This week, MAPconnected features a Recall Xchange meetup discussion exploring decision-making in automotive recalls, followed by AI-SWLM Think Tank case studies with Stellantis, ServiceNow, and Upstream on AI-driven warranty leakage reduction and continuous quality diagnostics across the service lifecycle.
Why Technical Support Is Becoming an Operations Discipline
What makes a great tech line call feel effortless? At a recent MAPconnected TAC benchmarking roundtable, leaders from Ford, Hyundai, Kia, Toyota, and others examined how hybrid support models, integrated diagnostics, and stronger metrics are reshaping technical assistance centers across industries.