Vehicle Buybacks: The Preventable Problem No One Owns
OEM leaders found that many buybacks don’t stem from major failures but from breakdowns in execution. From repeat visits to misaligned accountability, the Recall Xchange Group explored how earlier intervention and better process design can prevent escalation.
When Should You Issue a Recall? Navigating OTA Updates & Regulatory Risk
When does an over-the-air update become a safety defect? In MAPconnected’s Recall, Customer Campaigns & Legal Xchange Group, senior OEM leaders and regulatory counsel explored how recall decisions are evolving in a software-defined vehicle environment—where risk moves faster and the lines are increasingly murky.
Fixing the Hidden Margin Leak in Warranty Claims
Warranty leakage often isn’t caused by policy—it’s caused by execution across disconnected systems, manual reviews, and fragmented workflows. In an upcoming MAPconnected webinar discussion with Stellantis & ServiceNow, OEM leaders will examine how manufacturers are reducing claim leakage and improving margin across the warranty lifecycle.
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February 25, 2026 Newsletter: What Service & Warranty Leaders Are Pressure-Testing Now
The Hard Truth About Warranty Recovery: It’s Not the Math—It’s the Model
OEM leaders found that warranty recovery challenges aren’t driven by formulas—they’re driven by how responsibility is defined and enforced. The Purchasing & Supplier Cost Sharing Xchange Group benchmarked share rates, NTF, and supplier accountability to uncover where execution breaks down.
MAPconnected Brings Factory-Based Learning and Modern Warranty Decision-Making to June Club Study in Houston
Press Release: MAPconnected announces its 4th Annual Club Study, June 17–18, hosted at Mitsubishi Logisnext Americas’ new Customer Experience Center in Houston. The program combines facilitated executive working sessions with coordinated factory tours and warranty failure analysis, offering OEM, OES, and parts supplier leaders a hands-on environment to work through today’s most pressing warranty and aftersales challenges.
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March 25, 2026 Newsletter: Leaders across MAPconnected are focusing on two things: building programs that work and using data and AI to act faster and smarter. This week’s MyWarrantyNetwork Connect highlights how members are turning these insights into action.
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February 18, 2026 Newsletter: Club Study Spotlight & February Xchange Group Schedule
Financial Products & Insurance Xchange Group: Structure Drives Outcomes
OEM leaders benchmarked how program structure—risk ownership, obligor models, and governance—directly impacts customer experience, dealer trust, and profitability. The Financial Products & Insurance Xchange Group is now building a framework to compare models and identify what’s actually working.
MAPconnected Launches Financial Products & Insurance Xchange Group
Press Release: MAPconnected invites you to join the Financial Products & Insurance Xchange Group, an OEM-exclusive executive benchmarking forum for leaders responsible for financial products, insurance, extended service contracts, and enterprise risk.