Case Study Spotlight: BRP’s Strategic Shift in CX, Operations & Warranty
Some sessions at the Summit spark immediate conversation — and Chrystelle Lachance’s was one of them. As former Director of Global Support at BRP, she offered a perspective that reframed how many leaders think about service, warranty, and customer retention. The moment that caught everyone’s attention came down to one question: “Companies spend millions to […]
Building a Better Diagnostic Support Ecosystem: Insights from Hyundai and Advantage Technical
One of the most honest and necessary conversations at this year’s Vehicle Service & Warranty Lifecycle Summit came from Hyundai and Advantage Technical. Their joint session cut straight to a challenge almost every OEM and support center faces but rarely articulates: Retaining top diagnostic talent. The Hidden Cost of Losing Diagnostic Specialists During Hyundai’s Preemptive […]
Research Study Recap: How OEM–Supplier Relationships Shape Warranty Performance
Insights from Plante Moran’s Angela Johnson Warranty outcomes don’t exist in isolation. They reflect the strength — or strain — of the relationships between OEMs and their suppliers. That’s the core focus of the annual research led by Plante Moran and presented at the MAPconnected Vehicle Service & Warranty Lifecycle Summit. This year, Angela Johnson, […]
AI-SWLM Think Tank
AI in Warranty: From Theory to Testable, Measurable Reality Artificial intelligence in warranty is no longer a futuristic idea — it’s real, measurable, and ready for proof-of-concept deployment today. Across the industry, OEMs, suppliers, and technology leaders are shifting from talking about AI to testing it. And that shift is exactly what the AI–SWLM Think […]
5 Key Takeaways from Service & Warranty Lifecycle Summit 2025
Explore the top five takeaways from the MAPconnected Summit 2025 and discover how AI and collaboration are transforming warranty operations. Article Written By Circuitry.AI | Oct 28, 2025 The automotive industry is undergoing a profound transformation, driven by rapid advances in artificial intelligence, data analytics, and the rise of software-defined vehicles. At the 2025 MAPconnected […]
Bringing the Industry Together: From Recalls to Collaboration
At MAPconnected, progress doesn’t stop when the Summit ends — it grows through the conversations and connections that follow. That’s why this week’s spotlight feels especially important. From Varun Jain of K&L Gates to Laura Kelly of Advantage Technical, both reminded us what this network is truly about: trust, accountability, and collaboration that extends beyond […]
New Xchange Leadership Groups Forming!
Member-driven, insight-rich collaboration — built around your priorities. As MAPconnected enters its next phase of growth, we are launching member peer benchmarking groups designed for senior leaders. These executive-level forums will focus on strategy, governance, and enterprise impact—moving beyond day-to-day operations. Each group convenes in a closed-door, facilitated environment and is built around targeted themes […]
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Get Ready for Detroit:
Key Sessions – Industry Insights – Loads of Networking Opps Meet the Speakers & Sessions Driving the 2025 Summit 🟩 Get the Full Agenda here! 📊 Take Survey Please! We need your perspective which will be included in a presentation at the Summit discussing the critical role OEM-supplier relationships play in warranty outcomes! 🕐 Takes […]
Your Aftersales, Aftercare Services & Warranty Peers Are In The Room. Make sure you are too!
Impressive List Of Companies Already Signed Up! 301io, Aclaro AI, Advantage Technical, AWS, Bombardier Recreational Products, Bridgestone Americas, C&K Auto Parts, Capitol Technology University, Carfax For Lenders, CarTechIQ, Circuitry.ai, Cummins, DRN Data, DSA Daten, Ford Motor Company, Freudenberg Battery System, Garrett, General Motors, Henderson Products, Hyundai Auto Canada, Hyundai Motor America, Inspectron Tools, International, Isuzu […]