Consistency vs. Flexibility: Finding the Balance
đ âConsistency came from shared KPIs, workflows, and a unified platform â but success also meant respecting cultural differences.â Chrystelle Lachance explains how balancing global consistency with local flexibility empowered teams, improved alignment, and built stronger results across markets. đ Hear more at the 2025 Vehicle Service & Warranty Lifecycle Summit. đ Register now: #MAPconnected […]
Under Pressure: Why After-Sales Quality Strategies Must Evolve in the Age of Connected Vehicle Data and AI – Vehicle Service and Warranty Lifecycle Management Community Articles & Posts
[ad_1] Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members [ad_2] Source […]
Pre-Defined Repair Codes: Is anyone using them? – Vehicle Service and Warranty Lifecycle Management Discussion Threads
[ad_1] Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members [ad_2] Source […]
MAPconnected Summit 2025
“AI is only as powerful as the decisions it can help your teams make. In this Post-Summit session highlight, Ed Allen, Manufacturing Industry Lead at Pega, breaks down what it really takes to operationalize AI inside warranty, service, and lifecycle teams: đ¸ AI that augments human judgment đ¸ AI that makes repetitive decisions automatically đ¸ […]
Most OEMs donât fail at AI because of technology. They fail because of organization.
In Part Two of our MAPconnected Service & Warranty Lifecycle Network Summit interview, Arnon Shafir, VP of Business Development at Upstream Security, pulls the conversation out of theory and straight into the hardest part of transformation: making AI real inside the enterprise. This isnât about âadding a tool.â Itâs about changing how quality, warranty, and […]
MAPconnected Summit 2025 – Plante Moran
Research Study | OEMâSupplier Relationship Influence on Warranty Performance Plante Moranâs Angela Johnson shared one of the most important insights from this yearâs pre-summit research @MAPconnected Vehicle Service & Warranty Lifecycle Network Summit: even when inefficiencies exist in OEMâsupplier workflows, three variables consistently determine whether the relationship still works. Cultural similarity.Strategic significance.Peer connectivity. If two […]
âCalling All Club Study Participants 5/7-8 in Nashville! – Vehicle Service and Warranty Lifecycle Management Discussion Threads
[ad_1] Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members [ad_2] Source […]
Reflections from the MAPconnected Spring Club Study Hosted by Bridgestone Americas
As we near the end of another remarkable year for the MAPconnected Service & Warranty Lifecycle Network, one experience continues to surface in conversations across our community: the Spring Club Study hosted by Bridgestone Americas in Nashville. Click Video Below For Highlights This gathering was more than an event. It was a peer working forumâdesigned […]
From Theory to Execution: What OEM Leaders Shared at the MAPconnected VIP Dinner
At the VIP Dinner during the MAPconnected Service & Warranty Lifecycle Summit, the conversation moved quickly beyond theory and into execution. Sponsored by the AI-SWLM Think Tank, this closed-room discussion helped set the tone for the MAPconnected Service & Warranty Lifecycle Network by focusing on how artificial intelligence is already influencing service and quality operations […]
ServiceNow Joins MAPconnected as a 2026 Platinum Partner
MAPconnected is proud to announce that ServiceNow has joined the Service & Warranty Lifecycle Network as a Platinum Partner for 2026, bringing one of the worldâs leading enterprise platforms into the conversations shaping the future of aftersales, service, warranty, and customer lifecycle leadership. This partnership will span a full year of engagement and will anchor […]