Quality is a long game, not a spreadsheet
In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford is redefining the way it thinks about warranty and quality. Rather than focusing on warranty spend, Jennifer described a strategic shift toward lifetime quality—improving product reliability from the start and […]
OEMs Who Win Will Stop Asking What Failed — And Start Predicting What Will Fail Next.
Recalls are a lagging indicator. Every day, quality teams face new anomalies, new complaints, and new signals. The real question is: Which issue becomes tomorrow’s recall if you don’t act today? Arnon Shaffir, VP of Business Development at Upstream sits down for an interview at MAPconnnected’s Service & Warranty Lifecycle Summit and discusses why after-sales […]
Case Study Spotlight: BRP’s Strategic Shift in CX, Operations & Warranty
Some sessions at the Summit spark immediate conversation — and Chrystelle Lachance’s was one of them. As former Director of Global Support at BRP, she offered a perspective that reframed how many leaders think about service, warranty, and customer retention. The moment that caught everyone’s attention came down to one question: “Companies spend millions to […]
5 Key Takeaways from Service & Warranty Lifecycle Summit 2025
Explore the top five takeaways from the MAPconnected Summit 2025 and discover how AI and collaboration are transforming warranty operations. Article Written By Circuitry.AI | Oct 28, 2025 The automotive industry is undergoing a profound transformation, driven by rapid advances in artificial intelligence, data analytics, and the rise of software-defined vehicles. At the 2025 MAPconnected […]
Bringing the Industry Together: From Recalls to Collaboration
At MAPconnected, progress doesn’t stop when the Summit ends — it grows through the conversations and connections that follow. That’s why this week’s spotlight feels especially important. From Varun Jain of K&L Gates to Laura Kelly of Advantage Technical, both reminded us what this network is truly about: trust, accountability, and collaboration that extends beyond […]
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Detroit Roll Call: Your Peers Are In — Are You?
The room is filling fast — see who’s already confirmed for this year’s Vehicle Service & Warranty Lifecycle Summit. From OEMs and suppliers to technology innovators and fleet leaders — the entire warranty ecosystem is coming together to tackle today’s toughest service challenges. If you’re an OEM or Warranty Processor, you may qualify for free […]
Michael Cavaretta Ford Motor Company Sr Director Quality & Industrial System Analytics to Join “AI In The Field” Panel During VIP Dinner at the Vehicle Service & Warranty Lifecycle Summit
MAPconnected is proud to announce that Michael Cavaretta will be joining the AI In The Field panel during the VIP Dinner on October 20 at this year’s Vehicle Service & Warranty Lifecycle Summit, taking place October 20–22, 2025, at the Sheraton Detroit Novi Hotel. As AI rapidly moves from theory to real-world implementation, leaders across […]
Who’s Joining Us in Detroit?
Your peers, partners, and competitors are already in the room — make sure you are too. 301io Aclaro AI Advantage Technical AWS Bombardier Recreational Products Bridgestone Americas C&K Auto Parts Capitol Technology University, Carfax For Lenders CarTechIQ Circuitry.ai Cummins DRN Data DSA Daten Ford Motor Company Freudenberg Battery System Garrett General Motors Henderson Products Hyundai […]
Session Spotlight: Warranty Initiatives
At the 2025 Vehicle Service & Warranty Lifecycle Summit, warranty is taking center stage. OEM leaders will explore how innovative initiatives are reshaping warranty management to drive efficiency, compliance, and stronger alignment with dealers. 📍 Tuesday, October 21st | 9:10 – 9:50 | Deep Dives | Warranty Initiatives This session will feature perspectives from: Why […]